With a view to providing a complete support
base to its expanding fleet base in the Asian region, Airbus has launched an
enhanced customer support network in India which combines numerous individual
field service support stations into one integrated team.
Through this network Airbus now has a
continuous and extended field service presence, operating from Mumbai and
Delhi, to offer 24/7 regional support and services. Combined with Airbus
Training India (ATI) and the Flight Operations Team in Bangalore, Airbus will
provide a real local support footprint.
“This initiative will pilot the way for a
global deployment of this structure to enhance support coverage for all our
customers,” said Didier Lux, EVP of Airbus Customer Services.
In addition, a new position of Head of
Airbus Field Service has been created to work closely with the aviation
authorities, manage on-site technical assistance teams and act as the primary
communication interface between operators and Airbus’ functions including:
programmes; maintenance & engineering; material logistics & suppliers;
training, and flight operations.
No comments:
Post a Comment