The State Consumer
Disputes Redressal Commission has ordered the Kingfisher Airlines to pay
compensation of Rs. 10,000 to a passenger for misrouting a check-in baggage to
New Delhi instead of Chennai.
Rama Ananthakrishnan
of Madipakkam flew in Kingfisher Airlines to Chennai from Goa on October 18,
2008. At the time of boarding she checked-in the hand baggage which contained
cash of Rs. 8,000 and a diamond ring worth Rs. 40,000. Unfortunately, the
baggage could not be received at the destination in Chennai but she was
informed that the same was misrouted to New Delhi.
Following a complaint
from Ms. Rama Ananthakrishnan, a district consumer forum directed the airline
to pay compensation to her for the loss of her goods and negligence on the part
of airline.
The Commission headed
by its president Justice R. Regupathi said it could not endorse view taken by
the district forum and also said the Commission was unable to appreciate the
allegations that such valuables were kept in the baggage in the absence of any
declaration made by the complaint.
Disposing the appeal,
the Commission modified the order of district forum reducing the compensation
awarded towards deficiency from Rs. 25,000 to Rs. 10,000. The award of
compensation towards loss of baggage was set aside.
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