Flyers take to more satisfactory middle

Airlines plying abroad find growing takers for premium economy class, especially on long-haul routes

The Cathay Pacific airline’s introduction of a premium economy class on its Delhi-Hong Kong route is the latest instance of the segment, comprising service-and-cost-conscious travellers, making their presence felt in the Indian market.

Positioned between the economy and business class in terms of pricing and comfort, it is becoming a preference on routes of more than five hours, for both business and leisure travellers. Virgin Atlantic, British Airways, Air France andTurkish Airlines are among those offer premium economy on long-haul routes.

Says Tom Wright, general manager -- South Asia, Middle East & Africa-- for Cathay Pacific, “We have introduced premium economy in India for the first time; the product is also new to us and we’re introducing it on the Delhi-Hong Kong route on A-330 aircraft, with 28 out of 242 seats. We see a big opportunity here. Eventually, we will introduce it on other routes. We expect to address a niche market of frequent flyers who want better service than economy, yet can’t afford as high as business class.”

BETTER COMFORT Following is a list of amenities one can expect while travelling in the Premium Economy category:

A dedicated cabin and interior Audio Video on demand system with larger video screens More number of options in TV programmes, films, CDs etc Wider seats with greater legroom – adjustable headrest, footrest and greater recline USB ports, RCA ports and personal in-seat power socket for electronic devices Increased baggage allowance Soft furnishings, pillows, blankets and amenity kits, exclusive club points

Says Stephen King, general manager, Virgin Atlantic-India, “We have seen strong demand in premium economy from India, with 65 per cent growth this year to both London and New York from Delhi. The best performing was our Delhi-Newark route, which saw 160 per cent growth versus last year.The premium economy market as a whole has also grown by more than 50 per cent on both routes."

Adding: “Premium economy is available to all our connections from Delhi and Mumbai, which beyond daily London and NY flights includes Boston, Washington, Miami and, in the summer, Chicago. Our premium economy constitutes 18 per cent of the cabin; that’s over 3,000 seats a month.”

The airlines’ receptiveness to the cost-conscious and yet comfort-seeking client is evident in their target grouping. Said aBritish Airways spokesperson, “The typical World Traveller Plus (premium economy) passenger tends to be self-employed or work for small or medium-sized businesses. A number of leisure travellers, such as honeymooners, who want to treat themselves to a little extra luxury also make up an element of the cabin.”

http://www.business-standard.com/india/news/flyers-take-to-more-satisfactory-middle/492397/