IndiGo Airlines emerged as the country’s most favourite domestic airline
pipping crisis-ridden Kingfisher Airlines (KfA), according to a survey
conducted by TripAdvisor.
Kinghfisher, which was the most favourite air carrier last year,
however, had been voted as the one of the best aircarriers for in-flight
entertainment and continues to enjoy goodwill among Indian travelers with 74%
of the respondents being optimistic about its revival in future.
According to TripAdvisor, Jet Airways was also one among the favourite
air carriers after Indigo.
“The domestic airline industry has witnessed a difficult year and with
recent turbulent times for KfA, consumers have limited options. However, our
survey shows respondents consider the airline resilient and are positive about
the comeback. While IndiGo remains n the top spot, travelers have voted Jet
Airways as the best on most inflight service parameters,” said Nikhil Ganju -
Country Manager , TripAdvisor India.
National carrier Air India extended its legacy as the least favourite
domestic airline for the third year in a row.
As per the survey findings, IndiGo scores over all other domestic
airlines when it comes to on-time performance, value for money and landing or
takeoff quality. Jet Airways is a favourite due to its cabin crew, in-flight
maintenance, seat comfort and website experience.
Emirates was voted the Best International Airline for the third year in
a row by 26% of the respondents, followed by Singapore Airlines (15%) and
Lufthansa (11%).
In another survey for business travel, Jet Airways emerged at the top
with 46% respondents voting as their favourites followed by Indigo, KfA,
SpiceJet and AirIndia. On international airlines front, passengers chose
Emirates as the best airline.
http://newindianexpress.com/business/news/article1359227.ece
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