ADVANTAGE OF AN AIRLINE TO DO SELF HANDLING

ADVANTAGE OF AN AIRLINE TO DO SELF HANDLING

1.       The policy and notification dated 17-01-2000 permit to do self handling with bonafide staffs.

2.     The cost of self handling by their own staffs can show different on their service to their customers who pay to them.

3.   The cost is only 25% compared to the cost the ground handling charge to the customer airline in India.

4.    The airline can pay more to their staffs who work directly under them which will boost the motivation of the staff will help them to improve the customer service.

5.       Due to this the airline can increase their sales and increase their frequency 1 to 2, 2 to 3. 3 to 4 etc..

6.    In March 2007 the Government foreign airline who operate 14 flights per week in a particular destination can do self handling. Because even the frequency is increased they can do with the same staffs and handle which cost less.

DISADVANTAGE OF GROUND HANDLING

1.       Ground handler will not pay as per the standard of the airline. Due to make profit which will reduce the quality of service level to their customs.

2.      They will be giving the same type of service which they will be giving other airline.

3.     There will not be any motivation for them to give different service to the customers which will affect the customer service and destination of sales.

4.       Quality of staff will not available like the airline standard.

5.   Most of the foreign airline ground staffs standards are monitored by the respective civil aviation authority in respect of safety and security.

6.       Ground handlers cannot provide security staffs. If airline is doing self handling the security staffs are also will do customer service. Since it is one team.

It is justified by your Government to show step mother treatment to foreign airline to force them to use cheap ground handlers who do not have any experience also do not gone through any safety training as per ICAO directive.