Tuesday, 19 June 2012

Airbus expands footprint in India


With a view to providing a complete support base to its expanding fleet base in the Asian region, Airbus has launched an enhanced customer support network in India which combines numerous individual field service support stations into one integrated team.
Through this network Airbus now has a continuous and extended field service presence, operating from Mumbai and Delhi, to offer 24/7 regional support and services. Combined with Airbus Training India (ATI) and the Flight Operations Team in Bangalore, Airbus will provide a real local support footprint.
“This initiative will pilot the way for a global deployment of this structure to enhance support coverage for all our customers,” said Didier Lux, EVP of Airbus Customer Services.
In addition, a new position of Head of Airbus Field Service has been created to work closely with the aviation authorities, manage on-site technical assistance teams and act as the primary communication interface between operators and Airbus’ functions including: programmes; maintenance & engineering; material logistics & suppliers; training, and flight operations.

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