Stop eating up flyers' food, Air India tells stewards

NEW DELHI: Air Indiahas issued a circular asking cabin crew to behave themselves mid-air, in the face of many complaints about them consuming passengers' meals and their boisterous guffaws in the galley area.
Since the complaints came from first class passengers, the airline wasted no time in issuing the fresh circular on September 5 (TOI has a copy). The circular to the cabin crew talks about the manner they have to "eat" and "talk" during flights.

A senior AI official said the airline was getting complaints that cabin crew ate the passengers' meals in front of passengers during the flights.

The crew now has been told to speak softly while in the galley, which is close to the first class seats, and draw the curtain down while having food. In each flight, the meals are uplifted as per the number of passengers and the cabin crew keeps some of the food packets for their consumption during flights.

In the circular, the airline has instructed the cabin crew to be restrained while eating their personal and the airline's meals. As per some complaints, on many occasions, cabin crew group together to eat meals in the aircraft, delaying the response time to attend to passengers' call during flights.

The circular clearly said the crew has to take meals in turn so that sufficient numbers are available to attend to calls. The circular also instructed the crew to quietly work in the galley and speak softly as passengers in first class were getting disturbed.

The cabin crew heads have been asked to check all documents relating to the flight beforehand as in the past, there were instance that the immigration cards of wrong country were kept in the flight, resulting in an embarrassing situation. Grapping with the financial losses and turnaround strategies, the airline cannot afford to upset passengers in both domestic and international sectors.

http://articles.timesofindia.indiatimes.com/2012-09-19/india/33951924_1_cabin-crew-galley-area-flights