THIRUVANANTHAPURAM: Trivandrum
International Airport (TIA) has bested metro airports of the country to top
the latest airport service quality (ASQ) survey by Airports
Council International. The airport has been adjudged as the best maintained
international airport of the 10 airports governed by the Airports
Authority of India, with a rating of 4.48 on a 5 point scale. Calicut
International Airport came second with a rating of 4.19 and Guwahati International
Airport came third with score of 4.18.
ASQ survey measures the levels of service delivered by an airport in comparison with other airports. The key performance indicators are waiting time during check-in, security measures, number of baggage carts available, flight information display, ease in connecting with other flights, walking distance inside the terminal, waiting time at immigration, friendly staff.
The average rating of the ten participating airports at Jaipur, Goa, Kozhikode, Ahmedabad, Guwahati, Thiruvananthapuram, Pune, Lucknow, Kolkata and Chennai is 3.89, while the global average is 4.08. The current ASQ rating is for the April-June (2012) period. TIA received a 4.15 rating during the Jan-March survey. Guwahati was top airport during the first quarter.
"We are very happy and honoured by this recognition. I feel there is room for improvement with respect to particular requirements of the airport. The endeavour is to maintain the standard," said airport Director VN Chandran.
http://timesofindia.indiatimes.com/city/thiruvananthapuram/Trivandrum-International-Airport-judged-the-best-AAI-governed-airport/articleshow/16565736.cms
ASQ survey measures the levels of service delivered by an airport in comparison with other airports. The key performance indicators are waiting time during check-in, security measures, number of baggage carts available, flight information display, ease in connecting with other flights, walking distance inside the terminal, waiting time at immigration, friendly staff.
The average rating of the ten participating airports at Jaipur, Goa, Kozhikode, Ahmedabad, Guwahati, Thiruvananthapuram, Pune, Lucknow, Kolkata and Chennai is 3.89, while the global average is 4.08. The current ASQ rating is for the April-June (2012) period. TIA received a 4.15 rating during the Jan-March survey. Guwahati was top airport during the first quarter.
"We are very happy and honoured by this recognition. I feel there is room for improvement with respect to particular requirements of the airport. The endeavour is to maintain the standard," said airport Director VN Chandran.
http://timesofindia.indiatimes.com/city/thiruvananthapuram/Trivandrum-International-Airport-judged-the-best-AAI-governed-airport/articleshow/16565736.cms
No comments:
Post a Comment