Wednesday, 7 November 2012

Airlines to inform passengers about changed flight status


If your flight gets delayed due to fog then expect to be informed in advance by the airline concerned because on Wednesday the Director General of Civil Aviation (DGCA) instructed all the airlines flying out of Delhi to inform passengers about delays/rescheduling/cancellation of flights in advance through SMS, e-mail or phone from December 10 to February 10, the anticipated season of fog in the Capital.
The DGCA also asked the airlines to ensure that passengers are provided basic amenities along with provision of food at alternative airports in case flights get diverted. Besides, they have also been directed to depute a senior officer at Indira Gandhi International Airport during the fog period for passenger facilitation.
These decisions were taken during a meeting to review fog preparedness at the Indira Gandhi International Airport and other North Indian airports.
To avoid inconvenience to passengers, the DGCA asked for better coordination among all the stakeholders like the Airports Authority of India (AAI), scheduled domestic airlines, foreign airlines, Delhi International Airport Limited (DIAL), Indian Meteorological Department and the Central Industrial Security Force (CISF).
As per the new instructions, the airports and the airlines will have to ensure that the meteorological information for passengers should be displayed on the Flight Information Display System which should also be updated every 15 minutes. Weather information on IGI Airport should also be displayed on prominent news channels.
DIAL has been instructed to hold daily evening meetings of all stakeholders during the fog period to review the situation during the day and plan for the next day’s operations.
The DGCA has also said that after the fog situation improves, priority should be given to diverted flights. Air Traffic Control (ATC) should sequence the aircraft and give clearance for take-off based on the start-up request to avoid congestion.
Airlines will have to ensure that an adequate number of CAT III-trained pilots certified to fly during low visibility are available to operate flights to/from Delhi during fog.
In order to ensure smooth traffic at the IGI airport the DGCA has instructed that all construction work should be stopped near the operational area of the airport. Besides it has also advised the AAI not to start any construction work that might affect aircraft operations on the alternate airports at Jaipur, Lucknow, Amritsar, Ahmadabad and Varanasi during the fog period.
Authorities have also been told to draw the contingency plan regarding continuous serviceability of meteorological equipment during fog.

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