Kochi, Dec. 14:
Air India will introduce a special discount package for Indians returning
to the country based on the amnesty scheme initiated by the UAE Government for
all illegal residents.
Speaking to reporters here on Friday, Union Minister of State for Civil
Aviation K.C. Venugopal said that the package would come in to force by the
first week of January. The details of the package will be worked out soon, he
said.
To address the problems being faced by the Gulf passengers, he said the
Ministry is in the process of setting up a complaint redressal cell in his
office at New Delhi.
The passengers can email the complaints to ixmailstominister@nic.in. The
officials will file the reply within a week.
The operations of Air India Express will be shifted completely to Kochi
by January. The heads of departments will be available in Kochi regularly.
Besides, a centralised customer feedback cell will function here.
Personnel will be deployed exclusively stepping up customer relations in
Thiruvananthapuram, Kochi and Kozhikode airports, he added. The Minister said
that the performance of Air India Express had improved in the last two months
as the passenger load has gone up to 75 per cent in the Gulf sector.
A meeting will be held at Thiruvananthapuram on December 24 and at
Kozhikode on January 10 to strengthen the ongoing expansion and consolidation
plans of Air India Express, he said. The officials of the Pawan Hans helicopter
services had held discussions with the State Government and Cochin
International Airport Ltd (CIAL) authorities to start services connecting
Kochi-Guruvayoor-Sabarimala. The services will be launched on a trial basis
soon, he said.
Referring to Kannur airport proposal, the Minister said that the
Director General of Civil Aviation, Defence and Home Departments cleared the
proposal. An environment public hearing will be held on December 18.
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