Close
on the heels of the decisions to serve Kerala cuisine on flights of Air India
Express and in-flight announcements in Malayalam, the low-cost carrier started
imparting soft skill training to cabin crew and frontline staff from Saturday.
Being
kicked off from Kochi, the two-day orientation workshop is part of the
initiatives of Air India Express (AIE) to step up customer relations and reach
out to the people. The cabin crew, check-in agents, and the reservation staff
of the budget airline have been handpicked for the soft skill training
programme, as they interact mostly with the flyers. Besides improving the
communication and soft skills of the cabin crew and frontline staff, the
attempt was to equip them to handle adverse situations like flight delays and
embarrassing situations in flight and in mid-air, Head, Corporate Quality and
Customer Services, Harpreet Singh told The
Hindu .
The
airline is taking up the orientation programme for the first time since it
commenced operations in 2005 and the aim is to improve the interpersonal skills
of the cabin crew and frontline staff. The modules for the training have been
worked out by In-flight Services Training College of Air India and Quality
Management Services.
The
orientation programme will be held in Thiruvananthapuram in February and later
to Kozhikode and Mangalore from where the airline mostly operates.
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