Flights to various
destinations in West Asia from the State had to be cancelled due to reasons
beyond the control of the management, according to an affidavit filed by Air
India (AI) before the Kerala High Court.
The affidavit was
filed in response to a writ moved by the Centre for Non-resident Indians and
Returnees (CNIR) against cancellation of flights. In the affidavit, Air India
said that if flights were cancelled on account of reasons beyond the control of
its management, passengers would be informed about flight cancellations. The
passengers of the cancelled flights would be provided transportation facilities
by road or hotel accommodation without any additional charge or ticket rebooked
for another date or refunded the fares or provided alternative flights to their
destinations.
In fact, four flights
from Kozhikode, six from Thiruvananthapuram, and one from Kochi had to be
cancelled from September 17 to 28 due to reasons beyond the control of the
management. In fact, passengers were provided alternative flights to their
destinations or rebooked tickets for another date without any additional charge
or provided hotel accommodation. No passnger had raised any complaint regarding
flight cancellations. All had accepted the offer of the airline. The cancel led
flight had resumed its operation from September 29.
According to the
petitioner, passengers to various destinations of West Asia had to face severe
hardships because of immediate cancellations of flights without prior notice.
http://www.thehindu.com/todays-paper/tp-national/tp-kerala/passengers-had-no-complaints-ai/article3971059.ece
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