New Delhi, May
4:
Air India has
been fined $80,000 by the US Department of Transportation for failing to post
customer service and tarmac delay contingency plans on its Web site, and for
not adequately informing passengers about its optional fees.
This is the
first penalty for a violation since the new airline consumer rules came into
effect from August 23 last, the Department said in a statement.
“Our new
airline consumer rules help ensure that passengers are fully informed about
airline services and fees and what to expect if their flight is delayed on the
tarmac,” the US Transportation Secretary, Mr Ray LaHood, said. “We will
continue to monitor carriers to make sure they comply with our rules and take
enforcement action when they do not.”
An airline
spokesperson however said that Air India will have to only pay $40,000 and the
rest of the fine could be waived if all the conditions stated by the Department
are fulfilled.
US carriers
have been covered by this requirement since April 29, 2010, the statement adds.
http://www.thehindubusinessline.com/todays-paper/article3385134.ece
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