The US Transportation Department has slapped a $80,000
fine on Air India for failing to post customer service and tarmac delay
contingency plans on its website and adequately inform passengers about its
optional fees.
This is the first penalty assessed for a violation of the "Our new airline consumer rules help ensure that passengers are fully informed about airline services and fees and what to expect if their flight is delayed on the tarmac," US Transportation secretary Ray LaHood said on Thursday.
This is the first penalty assessed for a violation of the "Our new airline consumer rules help ensure that passengers are fully informed about airline services and fees and what to expect if their flight is delayed on the tarmac," US Transportation secretary Ray LaHood said on Thursday.
From August 2011, foreign carriers operating to the US
with at least one aircraft of 30 or more seats have been required to adopt
contingency plans for lengthy tarmac delays as well as customer service plans,
and to post these plans on their websites.
US carriers have been covered by this requirement since
April 2010, the Department of Transportation said in a statement.
Also both US carriers and foreign carriers with a website
that sells tickets to US consumers have been required to include on their
homepages a prominent hyperlink that takes viewers directly to a page that
shows all fees for optional services the carrier charges, including baggage
fees.
Air India failed to post its customer service and tarmac
delay contingency plans and to provide a link to its optional fees by the
required date, the statement added
http://www.hindustantimes.com/News-Feed/SectorsAviation/US-transportation-department-slaps-80-000-fine-on-Air-India/Article1-850396.aspx
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