Passenger
amenities such as Interactive Voice Response System (IVRS) and Short Messaging
Service (SMS alerts on flight status and Flight Information Display Systems
(FIDS) installed at a cost of over Rs. 1 crore at the Coimbatore Airport are
all set for inauguration during the first week of December.
After an initial trial run, the facility was to be inaugurated
during November but prior to launch, the AAI wanted to ensure that the system
worked without any technical hitches.
Hence, the inauguration was put off for two to three weeks, AAI
sources said.
Airport Director K. Peter Abraham told The Hindu that after installation, the
facilities were tried out over the last few days.
Fifty-one Flight Information Display Systems, including two
light emitting diode (LED) walls just outside the airport, 12 in the counters
of the airlines and the rest in departure, security check and waiting lounge
have completed the test run. These boards would provide real time update on
arrival and departure of flights and their accuracy would largely depend on the
inputs provided by the respective airlines.
These boards now come to replace the 15-year-old conventional
flight information board.
In addition, passengers wanting to board a flight, relatives
coming to see off a passenger or those planning to visit the airport for
receiving the incoming passengers hereafter need not search for the phone
number of the respective airlines.
They could instead dial 0422-2573100/ 2574100 to access the IVRS
to know the status of incoming flights and departure time of flights
ex-Coimbatore.
In addition, the other passenger amenity ready for inauguration
could be SMS service, wherein passengers or relatives could send the flight
code by SMS to 94422-64287/ 94422-64297.
These two facilities are expected to relieve the people of
problems such as constantly engaged phone lines or human interface.
These facilities are getting inaugurated ahead of 2013 marking
the recently-granted International Airport status for Coimbatore.
Facilities are coming in at a time when the airport, with 20
aircraft movements a day, is continuously on a growth trajectory recording an
average of 3,500 to 4,000 passengers every day. Ten to 12 per cent of them are
international passengers to Sharjah and Singapore.
Mr.Peter Abraham said that during the first week of December,
all the three facilities would be dedicated.
Information
systems ready for inauguration during first week of December
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